Homebase visit cost us £95 carpark penalty
We queued at Homebase to wash our car. Then we shopped in the store. We were fined £95 for parking too long
We arrived at Homebase car park at 4.30pm. First we queued for nearly an hour to wash our car. When it came to our turn, we handed the keys to the car wash man and entered the store, where we shopped for about an hour.
We were in the parking area for more than the 90 minutes allowed and have been charged a £95 penalty, but much of the time was sitting waiting for the car wash which surely cannot count? OA, London
Mostly Homebase does not own the car parks attached to its stores and so, it says, does not set the charging policy. But obviously it is happy for customers to spend more than 90 minutes shopping so it encourages store managers to refund any who have suffered a parking fine, but customers have to ask. Homebase admits this is not ideal and swiftly refunded your penalty.
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