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Is secured on your home. Rates depend on your circumstances; usually lower than an unsecured loan and often more flexible.

Not secured on your home. May not qualify you for the best rates. Applying to a number of lenders may affect your credit score.
 
 
 
 
 
 
 
 
 
 
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Based on your information we recommend you speak to a personal debt adviser.

They will offer you advice on:
  • Whether a loan is your best option
  • Consolidating your debts
  • Reducing the amount you owe
  • How to freeze your interest payments
  • Protecting you from creditors
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PayPal has blocked my cash and my ebay account

I settled a dispute but still can’t get my money or use my eBay accounts

In December last year I sold a rare record on eBay for £725 that I’d bought in 1980 as a hippy student for 50p because I liked the cover. Over the years I have watched it soar in value.

It finally sold to a buyer in Japan who paid me via PayPal. I sent it, well packaged and insured. I then withdrew £400 from my PayPal account to buy some hi-fi equipment.

The first I knew anything was wrong was when someone, who had bid unsuccessfully, told me that eBay was emailing people to ask if I had ever tried to sell anything to them outside of eBay. I was astonished to then discover my account was blocked and my PayPal account suspended as the buyer had raised a dispute claiming the cover of the record was not as described.

I did not agree but, rather than go through the whole process of getting the record returned, we agreed a partial refund of £80. However, because PayPal had “temporarily” withdrawn the funds, putting my account in the red, it demanded a cheque for £400 to restore my account. I also had to provide photo ID, proof of address, and bank statements – all of which I did. Even though the matter is resolved, I have been told PayPal can withhold all my funds for six months – it now has £785 which I cannot access, and I can’t use my eBay accounts.

I feel utterly powerless. JR, Derbyshire

PayPal is one of those companies that millions of people use every day without a hitch – but when there is a problem it can soon escalate. The web is awash with tales similar to yours. PayPal’s first reaction is to freeze an account in the event of a dispute – something that can be very difficult to get reversed, as your case shows.

PayPal did, at least, move fast once we brought your case to its attention, and it has admitted it over reacted. It says the decision to suspend your account was unjustified given the prompt and responsible way you resolved the dispute with your buyer. It has apologised profusely, unfrozen all your accounts, made a goodwill payment of £50 and sent a small gift to say sorry – a happy outcome on what turned out to be the greatest investment of your life.

Can we help? If you’ve got a problem you would like us to investigate you can contact us by emailing consumer.champions@guardian.co.uk or writing to Bachelor & Brignall, Money, The Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number.

Miles Brignall


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This entry was posted on Friday, April 23rd, 2010 at 11:06 pm and is filed under Loans News. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.

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